🔹 Agent Guides (Dialer)
Help agents set up and use the Dialer effectively.
10 articles
Claiming a Number in the EnrollHere DialerThis guide walks through the steps for an agent to claim a number
How to Set Up Your VoicemailThis guide walks agents through setting up a personalized voicemail in the EnrollHere Dialer.
Fixing Microphone Permission IssuesFollow these steps to resolve blocked or restricted microphone access when using the EnrollHere Dialer.
Fixing Microphone Volume Auto-Adjustment in Edge & ChromePrevent your browser from auto-adjusting microphone volume by disabling WebRTC settings in Edge or Chrome.
Having Trouble Logging In to EnrollHere?If you're experiencing issues logging in, a quick refresh often resolves the problem. Follow these steps to get back in:
Appointment SchedulingWhether you’re planning ahead or wrapping up a call, the dialer makes it easy to schedule follow-up appointments in just a few clicks.
Joining a Campaign and Starting Outbound CallsLearn how to join an outbound campaign, set your status, and start calling or skipping leads from your assigned list in the Dialer.
Troubleshooting Dialer ConnectionIf you’re experiencing issues with the dialer, it’s essential to identify whether the problem.
Troubleshooting Tip: Perform a Hard RefreshSeeing glitches or missing features? Do a hard refresh to clear cache and load the latest version—it fixes most display issues fast.
Handling Multiple CallsWith our new multiple call handling feature, agents can manage more than one call at the same time — without disrupting the normal call flow