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Troubleshooting Dialer Connection

If you’re experiencing issues with the dialer, it’s essential to identify whether the problem.

Updated over 3 weeks ago

Follow these guidelines to troubleshoot and resolve the issue effectively.

Troubleshooting Steps

  1. Verify Your Internet Connection - Ensure that your internet connection is stable and meets the bandwidth requirements for running EnrollHere efficiently.

  2. Test Hardware and Software - Check your headset or microphone for any hardware malfunctions. - Ensure the EnrollHere application is fully updated to the latest version.

  3. Conduct a System Check - Restart your computer or device. - Relog into the EnrollHere application to refresh the system.

  4. Conduct a Test Call - Make a test call to verify if the issue persists. Note any error messages or behaviors.

What to Do If Issues Persist

If you’ve followed the troubleshooting steps and still face problems:

  1. Gather all relevant details about the issue, including: - Time of occurrence - Frequency of the issue - Any error messages displayed

  2. Contact EnrollHere Support: - Provide as much detail as possible to the support team to help diagnose and resolve the issue efficiently.

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