Before You Start: Which Browser Should You Use?
EnrollHere officially supports Google Chrome and recommends it for dialing. Other browsers (Edge, Firefox, Safari) work but receive secondary support — if you're seeing reproducible issues on Edge/Firefox/Safari, switching to Chrome is usually the fastest fix.
1. Verify Your Internet Connection
Make sure you're connected to a stable network.
Run a quick speed test here: Dialer Speed Test
When reviewing your results, aim for:
Ping: under 100 ms
Jitter: under 50 ms
Upload & Download: consistent speeds without dropping during the test
If your connection is unstable, try switching networks or restarting your router before continuing.
2. Check Your Hardware and Software
Before making system-level changes, confirm that your setup is correct.
Inspect your headset or microphone for any physical damage.
Verify the correct audio input and output devices are selected in your computer's sound settings.
Ensure the EnrollHere application is updated to the latest version. Outdated software can cause unexpected dialer behavior.
3. Perform a System Refresh
A quick refresh can resolve many temporary issues.
Restart your computer or device.
Log out of the EnrollHere application, then log back in to refresh your session.
After completing these steps, place a test call to see if the issue is resolved.
4. Chrome Says "Aw, Snap! Out of Memory"
The "Aw, Snap! Out of Memory" error, especially on Windows 11 machines after recent OS updates. Here's how to fix it:
Close other tabs and unused apps to free up RAM. Each EnrollHere tab uses ~500MB; if you're at 8GB total RAM you may need to be aggressive.
Disable Hardware Acceleration in Chrome:
Open Chrome and go to chrome://settings/system.
Find the setting labeled "Use graphics acceleration when available" (you can also search "Hardware Acceleration" in Settings).
Toggle it off.
Relaunch Chrome.
Clear cache: Press Ctrl + Shift + Delete → check "Cached images and files" → click Clear data.
Update Chrome to the latest version: chrome://settings/help.
If you're on Edge and seeing repeated crashes, switch to Chrome. We officially support Chrome and recommend it for production dialing.
Restart your computer one more time and test the dialer.
5. Flush Your DNS Cache
If problems continue, performing a DNS flush can help resolve connectivity and routing issues by clearing stored network records and forcing fresh connections.
⚠️ Important: You must have administrator privileges(on your computer) to complete this step. Restarting your device after the DNS flush is required for the process to work correctly.
For Windows Users
In the search bar at the bottom of the screen, type cmd.
Right-click Command Prompt and select Run as administrator.
When prompted, click Yes to confirm.
In the Command Prompt window, type the following command and press Enter:
ipconfig /flushdns
Wait for the confirmation message:
"Successfully flushed the DNS Resolver Cache."Close the Command Prompt window.
Restart your device.
📌 Failure to restart the device can cause complications with the DNS flush process. It is a required step.
For Mac Users
Open Finder and search for Terminal.
Open a new Terminal window.
Type or paste the following command, then press Enter:
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
When prompted, enter your administrator password (no characters will appear while typing — this is normal).
Press Enter.
Close the Terminal window.
Restart your device.
6. The Auto Repair Tool
If a support agent has suggested running the Auto Repair Tool, follow their instructions. This tool resets your local connection state and clears common stuck-session issues. It's available from your agent settings page (location may vary as it rolls out — ask support if you can't find it).
7. Conduct a Test Call
After completing the steps above:
Place a test call in the dialer.
Note whether the issue happens once or repeatedly.
Write down any specific error messages or unusual behavior.
9. Before Contacting Support
If the issue continues, please gather the following before reaching out:
The exact time the issue occurred
How often it happens (one-time, daily, every call, etc.)
Your browser and version (chrome://version)
Screenshots or a screen recording showing the issue
Providing these details helps our Support team diagnose the problem faster.
How to Screen Record
On a Mac
Press Command (⌘) + Shift + 5
Choose to record the entire screen or a selected portion
Click Record to start, click the Stop (⏹️) button in the menu bar to finish
On Windows (Snipping Tool)
Press Windows + Shift + S or search for Snipping Tool
Click the video camera icon to switch to recording mode
Click New, select the recording area, then click Start
Click Stop, then Save As
📌 Final Tip: If the dialer interface appears broken, missing features, or fails to load properly, try a Hard Refresh before contacting Support.