Step-by-Step Instructions
Chrome
Step-by-Step Instructions
1. Open Site Settings for the Dialer
• Navigate to the Dialer in Chrome.
• Click the lock icon or settings icon next to the URL in the address bar.
2. Check Microphone Permissions
• In the dropdown, locate the Microphone section.
• If it shows “Blocked” or “Not allowed”, permissions need to be updated.
3. Grant Microphone Access
• Click “Reset permission” or go to Site settings at the bottom of the dropdown.
• Under Permissions, find Microphone and select “Allow” from the dropdown menu.
4. Restart the Dialer Page
• Close the settings tab.
• Refresh the Dialer page by pressing Ctrl + R (Windows) or Cmd + R (Mac).
5. Test the Microphone
• Start a test call to ensure the microphone is functioning.
• If issues persist, check your input device:
Go to Chrome Settings > Privacy and security > Site settings > Microphone
→ Ensure the correct microphone is selected.
Safari
Step-by-Step Instructions
1. Check Safari’s Microphone Settings
• Open Safari and navigate to the EnrollHere Dialer.
• In the top menu bar, click Safari > Settings for This Website.
2. Grant Microphone Access
• In the pop-up, locate the Microphone dropdown.
• Set it to “Allow”.
📌 If it’s already set to “Ask”, switch it to “Allow” to avoid repeated prompts.
3. Review macOS System Preferences (if needed)
• Go to System Settings > Privacy & Security > Microphone.
• Make sure Safari is checked to allow microphone access.
4. Refresh the Page
• After updating permissions, refresh the Dialer page.
• Use Command + R or click the refresh icon.
5. Test the Microphone
• Start a test call to verify audio input is working.
• Ensure your correct microphone is selected under System Settings > Sound > Input.
Edge
Step-by-Step Instructions
1. Open Site Permissions for the Dialer
• Visit the EnrollHere Dialer in Edge.
• Click the lock icon next to the URL in the address bar.
2. Check Microphone Permissions
• In the dropdown, locate Microphone.
• If it’s blocked, click Reset permissions or select Site permissions.
3. Grant Microphone Access
• Under Permissions, locate Microphone.
• Choose “Allow” from the dropdown menu.
4. Restart the Dialer Page
• Close the settings tab.
• Refresh the Dialer with Ctrl + R (Windows) or Cmd + R (Mac).
5. Test the Microphone
• Initiate a test call.
• If problems continue, go to Edge Settings > Cookies and Site Permissions > Microphone and ensure the correct device is selected.