1. Log in to the Dialer
Start by logging into the EnrollHere Dialer platform.
2. Create or Edit a Dispo Status
Navigate to Call Routing → Dispo Status.
You’ll see a default dispo created during onboarding.
Edit it to adjust the preset dispositions, or
Click Add Dispo Status in the upper-right corner to create a new one.
Name your Dispos Status
Add, remove, or customize dispositions as needed.
3. Assign a Dispo Status to a Queue
Go to Call Routing → Queues.
Select the queue you’d like to update.
Scroll down to Dispo Status Settings.
Choose the dispo you’d like from the dropdown menu.
Save your Queue at the bottom of the page
4. Assign a Dispo Status to a Campaign
Go to Call Routing → Campaigns.
Select the campaign you’d like to update.
Scroll down to Dispo Status Settings.
Choose the dispo you’d like from the dropdown menu.
Save your Campaign at the bottom of the page
Tips & Troubleshooting
✅ Agencies start with a default dispo but you can freely customize it.
✅ Each queue and campaign can use a different dispo configuration.
⚠️ If agents can’t see the correct dispo options, confirm the right dispo is assigned in the queue/campaign settings.