The Disposition Report aggregates every dispositioned call into a single view, broken down by disposition type. Use it to spot trends (e.g., a spike in DNC dispositions on a specific queue) and to validate that agents are dispositioning correctly.
Where to Find It
Log in to the Dialer.
Go to Reporting → Disposition Report.
If you don't see Reporting in your sidebar, your admin hasn't granted Reporting permission. See How to Configure Dialer Permissions.
⚠️ . If a query takes more than 30 seconds, refresh and retry; if it consistently fails, contact support with the filter values you used.
What It Covers vs. Call Logs
Use Disposition Report when: | Use Call Logs when: |
You want a count of how many calls ended in each outcome | You want to look up a specific call |
You want to compare disposition mix across queues, agents, or time | You need recording playback or transcript |
You're checking that custom dispos are being used as expected | You need to edit a disposition (see Editing a Call Disposition) |
Column Definitions
Disposition — Name of the outcome (Sale, Callback, DNC, Not Interested, etc., plus your custom dispos).
Count — Number of calls ending in this disposition during the selected date range.
% of Total — Disposition's share of all calls.
Billable Count — Of the calls in this disposition, how many were billable.
Sale Count — How many of these calls are mapped as sales (depends on the dispo's Result Mapping — see Adding a Custom Disposition).
Average Call Duration — Mean talk time for calls with this disposition.
Filters
Date range — Today, Last 7/14/30/60/90 days, or custom.
Queue / Campaign — Filter to a specific routing.
Agent — Filter to one or more agents.
Disposition type — Show only Sale-mapped, only Custom Success, etc.
Team tag — Restrict to agents with a specific team tag.
Export to CSV or XLSX
Click the export icon (top-right of the report). You can download as CSV or XLSX. The export will be emailed to you within a few minutes.
📌 If you don't receive the email within 30 minutes, check spam and contact support — exports occasionally have backend issues that the team resolves quickly.
Common Use Cases
Spotting a sudden DNC spike — filter to today, sort by Disposition = DNC, see which queues or agents are over-using it.
Validating a new custom dispo — after enabling a new "Ancillary Sale" or "Block Caller" dispo, filter to the last 7 days and confirm agents are using it as expected.
Comparing agent disposition mix — check whether one agent dispositions more "Not Interested" than peers, which can indicate coaching opportunities.