Campaign Management
Details how to build and manage queue, campaigns, add scripts, and schedule appointments across the agency.
6 articles
Managing Queues in the Call Routing SystemAdmins can configure and manage call queues to control how calls are routed to agents and ensure efficient handling of incoming leads.
Editing a Call Disposition in the DialerAdmins can update the disposition of a call to reflect accurate outcomes and improve reporting.
Managing Appointments Across the AgencyAs an admin, you have full visibility and control over all appointments scheduled within your agency.
Creating and Managing Scripts in the DialerThis guide provides step-by-step instructions for creating, editing, and managing scripts in the EnrollHere Dialer. Scripts help agents stay compliant, consistent, and efficient during calls with clients.
How to Run an Outbound Calling CampaignCampaigns help organize outbound calls by assigning lead lists, controlling call order, and tracking results.
Managing Dispo StatusesCreate, edit, and assign dispo statuses for queues and campaigns.