Steps to Edit a Call Disposition
Log In to the Dialer
Access your dialer dashboard with your admin credentials.Navigate to Call Logs
Click on Calls, then select Call Logs from the dropdown.Search by Date
Choose the date the call took place.
📌 If you’re unsure, select “All Calls” to expand your search.Filter by From Number
In the filters panel, enter the caller’s number in the From Number field using this format:+1XXXXXXXXXX.Open Call Details
Once the call appears in the list, scroll to the right and click the info icon (ℹ️) to view the full call details.Click Edit
In the top-right corner of the details view, click Edit.Update the Disposition
Choose the new disposition from the dropdown list and make any necessary updates.Save Changes
Click Save to apply your updates.
📌 Keeping dispositions accurate helps your team track outcomes and improve follow-up strategies.