1. Log In to Your Admin Account
Login to your Dialer Homepage.
2. Go to Leads
From the Dialer menu, select Leads.
Use the Search Number field to locate the lead you want to unblock.
3. Open the Lead Record
Click on the lead from the search results.
The lead’s details page will open.
4. Remove from Suppression Lists
Scroll to the bottom of the lead’s profile.
Locate the suppression list the lead is on.
Remove the lead from any list(s) where they are currently assigned.
5. Save Changes
Confirm updates to the lead record.
Once saved, the lead will no longer be blocked and can re-enter queues.
📌 Removing leads from suppression lists should be done carefully to maintain compliance and avoid unwanted outreach. Only unblock leads when appropriate and authorized.