EnrollHere

Follow the steps below to customize settings for your agency’s dialing experience.

How to Configure Agency Settings

Admins can block unwanted calls by assigning leads to a blocked list and applying it in call routing to control who enters the queue.

How to Block Calls

Admins can remove leads from their suppression lists (Do Not Call/DNC, Suppression, Blocked Leads) so they are no longer prevented from entering queues.

How to Unblock Leads

This guide explains what call caps are, how they interact with CPA targets, and how to configure them effectively.

Guide to Dynamic Call Caps and CPA Targets in the EnrollHere Dialer

Call caps allow you to control call volume across your organization. You can apply limits at the agency, queue, or individual agent level.

How to Set Call Caps for Agencies, Queues, and Individual Agents

Why do call metrics and compliance data sometimes show discrepancies?

Includes call caps, CPA targets, permissions, and reporting to keep operations compliant and efficient.

Settings & Compliance

Find answers and get help from Intercom Support and Community Experts

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