Lead-List Reroute Rules send an inbound call to a different dialer queue based on the lead's list membership. A common use is routing book-of-business leads to customer support instead of a sales queue.
How It Works
Rules are ordered. The first matching enabled rule wins.
Each rule targets one destination queue.
A rule can require the destination queue to be available before it reroutes.
Rerouted calls are flagged in the dialer so you can see the reroute happened.
Where to Set It
Lead-List Reroute Rules live in Agency Settings. Add rules in the order you want them evaluated.
