Routing & Queues
Covers creating queues, setting up routing rules, and configuring voicemail for smooth call flows.
4 articles
Number Pools and DID Limits — Best PracticesHow EnrollHere's 25-DID purchase cap works, what number pools do, when numbers rotate, and how to request more.
How to Add an Agent to a Queue in the EnrollHere DialerAssigning agents to queues ensures they receive the right calls based on campaign routing. There are two ways to add an agent to a queue.
Queue Voicemails, Auto-Accept, and After-Hours RoutingSet up queue voicemail, auto-accept, scheduled after-hours flows, TCPA-safe greetings, and stop your queue from idling indefinitely.
Creating a DID TransferAdmins can create a DID transfer to route calls to external numbers
