Routing & Queues
Covers creating queues, setting up routing rules, and configuring voicemail for smooth call flows.
3 articles
How to Add an Agent to a Queue in the EnrollHere DialerAssigning agents to queues ensures they receive the right calls based on campaign routing. There are two ways to add an agent to a queue.
How to Set Up Queue VoicemailsThis guide explains the two main ways to configure voicemail for queues.
Creating a DID TransferAdmins can create a DID transfer to route calls to external numbers