Routing & Queues
Covers creating queues, setting up routing rules, and configuring voicemail for smooth call flows.
6 articles
- Number Pools and DID Limits — Best PracticesHow EnrollHere's 25-DID purchase cap works, what number pools do, when numbers rotate, and how to request more.
- Route Queue Calls by Agency, Tags, or Specific Agents in the EnrollHere DialerChoose which agents a queue can ring — the whole agency, agents with specific tags, hand-picked agents, or any combination.
- Understanding the Can Receive From Queue Section in the EnrollHere DialerChoose which agents a queue rings, and bulk-assign them by filtering on tags.
- How to Add an Agent to a Queue in the EnrollHere DialerAssigning agents to queues ensures they receive the right calls based on campaign routing. There are two ways to add an agent to a queue.
- Queue Voicemails, Auto-Accept, and After-Hours RoutingSet up queue voicemail, auto-accept, scheduled after-hours flows, TCPA-safe greetings, and stop your queue from idling indefinitely.
- Creating a DID TransferAdmins can create a DID transfer to route calls to external numbers