Steps to Create a DID Transfer
Log In to the Dialer
Access your dialer dashboard and navigate to Call Routing > Queues.Add a New Queue
Click Add Another Queue to start setting up your transfer.Set the Queue Type to Receiver External Number.
Name the queue (this is what agents will see). You can also add a private/internal label.
In the Analysis section, assign a Type and Product Line for reporting and filtering.
Skip Unnecessary Settings
No need to adjust the following settings:Billable
Sold
Duplicate Billable
Missed Billable
Payment Settings
Restricted Settings
Save Changes
Click Save Changes to confirm. The page will auto-scroll to the top once saved.Assign the DID Number
Return to Call Routing.
In the Number to Redirect To field, enter your DID number using this format: +1XXXXXXXXXX.Enable Access for Agents
In the Can Receive From Queue section:
Toggle "Allow Access to All Agents in Agency" to give agents access to the queue.
📌 Creating a DID transfer ensures calls are routed directly to the correct external number, streamlining communication and call flows.