Troubleshooting
Provides quick fixes for common issues like connection errors, microphone settings, or when the dialer isn’t behaving as expected.
6 articles
Having Trouble Logging In to EnrollHere?If you're experiencing issues logging in, a quick refresh often resolves the problem. Follow these steps to get back in:
Fixing Microphone Permission IssuesFollow these steps to resolve blocked or restricted microphone access when using the EnrollHere Dialer.
Fixing Microphone Volume Auto-Adjustment in Edge & ChromePrevent your browser from auto-adjusting microphone volume by disabling WebRTC settings in Edge or Chrome.
Troubleshooting Dialer ConnectionIf you’re experiencing problems with the dialer, it’s important to narrow down whether the issue is related to your internet, your device, or the application itself. Use the steps below…
Troubleshooting Tip: Perform a Hard RefreshSeeing glitches or missing features? Do a hard refresh to clear cache and load the latest version—it fixes most display issues fast.
Checking Your Connection & Audio SettingsMake sure your audio is set up correctly and your connection is stable before making calls in the Dialer.