Checking Your Connection & Audio Settings

In the Dialer, click on the Customer Support status — it’s the one with the headset icon, located to the right of the Paused status.
​

Once in that status, make a test call to verify your connection and audio quality.
​

While on the test call, open your Audio Settings. You’ll find them next to the Dial Pad on the left side of the screen.
​

Confirm the following settings are correct:

Check that your Audio Input, Audio Output, Volume, and Ringtone levels are properly configured.
​

After verifying these settings, try another quick test call to confirm everything sounds clear.