Steps to Claim a Number
1. Open the EnrollHere Dialer
Log in to your account at: https://app.enrollhere.com/login
2. Navigate to Agent Settings
Access the settings tab from the main Dialer interface.
3. Scroll to the Bottom of the Page
Locate the number claiming section.
4. Claim Your EnrollHere Dialer Number
This is the number consumers will use to call you back. You have multiple options: Ensuring that you claim a number is vital as it directly impacts the effectiveness of callback functionality. A claimed number allows customers to easily reach you, fostering seamless communication and improving customer support outcomes.
Local Number: Search by area code (e.g., 312) to claim a number from a specific city.
State-Based Number: Search by state in the drop down to claim a number associated with that state.
Toll-Free Number: Search using a prefix like 888 to claim a toll-free number.
5. Click “Claim Number”
The number will be assigned to your profile and become active for outbound calls.
📌 Note: Once a number is claimed, it will remain tied to your profile unless released or reassigned by an admin.
Optimizing Your Callback Functionality
Verify Customer Support (CS) Mode: Double-check that your account is set to Customer Support mode for proper callback configuration.
Test the Callback Feature: Call your claimed number to ensure it works as intended.
Configure Connection Settings: Adjust the duration in the 'Seconds to try to connect to EnrollHere dialer' setting to avoid routing issues. If you experience issues like calls going directly to voicemail, ensure your account is configured in Customer Support (CS) mode. Additionally, test your contact number to verify the callback feature is operational. Configure the 'Seconds to try to connect to EnrollHere dialer' setting appropriately to prevent missed calls.