Overview
This guide outlines the Dialer billing cycle, charge types, and invoice timing, helping agencies understand how usage, users, and services translate into monthly charges.
1. Monthly Billing Cycle
Each month follows a consistent billing cadence that determines when changes take effect and when invoices are generated.
The billing period runs 12:01 AM on the 24th through 11:59 PM on the 23rd, with all usage and account configuration finalized at cutoff.
Billing Cycle Timeline
12:01 AM on the 24th through 11:59 PM on the 23rd — Active Billing Period
All usage, user access, and minute consumption occur within this window.18th — Housekeeping Reminder #1
Agencies receive a reminder to review users and configurations.22nd — Housekeeping Reminder #2
Final reminder to confirm account accuracy.25th — Invoice Issued & Posted
The invoice becomes available in the Billing Portal and Billing Points of Contact receive communications with the report and invoice.
Payment Terms
Invoices due: 1st of each month
Collections enforcement: Invoices 15+ days overdue are subject to restricted dialer access until resolved.
This structure ensures accurate usage capture and a predictable invoicing experience.
2. Types of Charges in the Dialer Billing Model
Several components make up your monthly invoice. Each is driven by your user activity, contract terms, and minute consumption:
Monthly Dialer User Fee (Billed in Advance)
A standard per-user charge billed for the upcoming billing period.
This fee applies to all active users as well as contractual minimum commitments.
One-Time Dialer Licensing Fee
A $50 one-time activation fee for each newly activated user.
This is applied only once per user at the time of activation.
Prorated User Fees
If users are activated mid-period, a prorated charge is applied for the days they had access before the next billing period begins.
These prorated fees appear on the same invoice that includes the next month’s full user fee.
Minutes Bank
Agencies draw from a rolling bank of call minutes. Unused minutes carry forward, ensuring no loss of value.
Pre-Billed Minutes
To replenish your minute bank for the next period, minutes are pre-billed each month.
The replenishment amount is calculated based on recent usage trends.
EH Signal Subscription (if applicable)
A fixed monthly subscription for EH Signal, our advanced behavioral-intelligence engine that identifies and suppresses high-risk “super shoppers,” driving higher-quality leads and improved production efficiency. Billed in advance per contracted user or as an all-in monthly subscription, depending on your agreement.
EH Signal proactively blocks 50,000–200,000 high-risk profiles each day through a continuously learning model that monitors behavior patterns across the broader lead ecosystem.
Number Cleaning (if applicable)
A monthly per-number fee for ongoing maintenance, validation, and remediation of dialing numbers using client-provided data.
Billed according to the prior month’s active numbers; processing timelines follow contract terms.
Appointments Fee (if applicable)
A usage-based fee for appointments booked through EnrollHere’s contact center under your approved program.
Assessed per completed appointment and billed alongside dialer and minutes charges.
AI Transcription Per-Minute Usage (if applicable)
A per-minute charge for AI-powered call transcription applied to recorded audio processed during the billing period.
3. What Appears on Your Monthly Invoice
Invoices issued on the 25th typically include:
Dialer User Fee — Billed in advance for the upcoming period
Dialer Licensing Fee — One-time $50 activations for new users
Prorated Added User Fees — Partial charges for mid-cycle activations
Pre-Billed Minutes — Replenishment of your minute bank
Additional Services — EH Signal, Number Cleaning, Appointments, AI Transcription, or other contracted items
This structure enables straightforward reconciliation against staffing levels and projected call volume.
This breakdown ensures agencies can easily reconcile platform usage against operational headcount and projected call volume.
4. Contractual Minimum User Commitment
If your agreement includes a minimum user count, invoices will always reflect at least the contractual minimum—even if fewer users were active during the billing period.
This aligns billing with the terms established in your executed contract.
5. Onboarding & Initial Minute Bank
During onboarding, EnrollHere establishes your baseline dialing capacity by pre-billing 2,500 minutes per user.
This forms your agency’s initial minute bank and enables immediate go-live dialing operations.Top of Form