Calling & Campaigns
Walks agents through making calls, joining campaigns, and handling multiple conversations.
3 articles
Handling Multiple CallsWith our new multiple call handling feature, agents can manage more than one call at the same time — without disrupting the normal call flow
Joining a Campaign and Starting Outbound CallsLearn how to join an outbound campaign, set your status, and start calling or skipping leads from your assigned list in the Dialer.
Editing a Call Disposition in the DialerYou can update the disposition of a call to reflect accurate outcomes and improve reporting.