Voicemail Drop attaches one pre-recorded voicemail to a campaign. On auto-dial, an unanswered call automatically leaves this voicemail and moves to the next number. On preview and manual calls, an agent drops it with a custom talk button.
Set the Recording on the Campaign
Go to
Call Routing → Campaignsand edit your campaign.On the General tab, find Voicemail Drop.
Attach one pre-recorded voicemail. This recording is used for the whole campaign.
⚠️ Note: You attach one voicemail per campaign.
Auto-Dial Behavior
On an Auto-Dial campaign, when a call goes unanswered the dialer leaves the campaign voicemail automatically and advances to the next number. The agent does not need to do anything.
Preview and Manual Calls
On preview or manual calls, the agent uses the Voicemail Drop custom talk button. On an unanswered call, or when the agent reaches voicemail, the button plays the campaign voicemail and disconnects so the agent moves to the next call.