Resolving Issues When Agents Do Not Receive Invitation Emails in EnrollHere
Agents not receiving their invitation emails can potentially delay their access to the EnrollHere platform. This article provides a step-by-step troubleshooting guide and alternative solutions to ensure agents can gain timely access to their accounts.
Step 1: Verify the Email Address on File
First, confirm that the agent's email address entered during the invitation process is accurate. Errors in the email address are a common cause of non-delivery.
Step 2: Check Spam or Junk Email Folders
Ask the agent to check their spam or junk email folders. Sometimes, the invitation email is mistakenly filtered by their email provider into these folders. If the email is found, they can mark it as "Not Spam" to ensure future emails are not filtered.
Step 3: Log In Directly Without the Invite
In cases where the invitation email cannot be located or re-sent, agents can still access their accounts by navigating directly to the login page of EnrollHere. They can use their credentials to log in without needing the invitation link.
Direct access URL: app.enrollhere.com/login
Pro Tips for Smooth Access:
Ensure email addresses are case-sensitive and free of extra spaces before sending invitations.
Encourage agents to whitelist the EnrollHere domain in their email settings to prevent future filtering issues.
Keep a record of agents’ login credentials or guidance for troubleshooting during the onboarding process.
By following these steps, you can resolve most issues with unreceived invitation emails efficiently and ensure agents can access EnrollHere without delays.