When an inbound call reaches an agent's own number directly, without passing through a queue or campaign, the dialer now loads your agency Default Script if one is set. Previously these direct-to-agent calls had no script.
Set the Default Script
Go to Agency Settings.
Find Script Settings and turn on Use Script.
Choose the script in the Script autocomplete.
This script is what loads on direct-to-agent calls. Calls that come through a queue or campaign still use that queue's or campaign's script when one is configured.