⚠️ Billing note: Temporarily disabling an agent does NOT stop their monthly user fee. The seat is still being paid for — you've just made the agent unavailable for calls. To stop billing entirely, fully delete the agent (see How to Remove Users from the EnrollHere Dialer).
Temporarily Disabling an Agent
Follow these steps to disable an agent:
Login to the Dialer.
On the Dialer Home Page, locate the agent you want to disable:
Scroll through the agent list, or
Use the search bar to find them by name.
Click on the agent's name to open their live performance view.
On the right side of the screen, click Temporarily Disable Agent.
This will stop the agent from being able to go available.
Re-Enabling a Temporarily Disabled Agent
When you are ready to allow the agent to take calls again:
Go back to the Dialer Home Page.
Locate the agent again by scrolling or using the search bar.
Click on the paused agent to open their profile.
Click Enable Agent to lift the temporary disable and restore their availability.
📌 Use Temporarily Disable when:
An agent is on PTO but you want their account intact for return.
An agent has compliance issues you're investigating and shouldn't be live.
📌 Use Delete instead when:
The agent has left the agency permanently.
You don't want to keep paying for the seat.
You can always re-add them later — their call recordings and historical data are retained for 10 years.