Temporarily Disabling an Agent
Follow these steps to disable an agent:
Login to the Dialer.
On the Dialer Home Page, locate the agent you want to disable:
Scroll through the agent list, or
Use the search bar to find them by name.
Click on the agent’s name to open their live performance view.
On the right side of the screen, click Temporarily Disable Agent.
This will stop the agent from being able to go available.
Re-Enabling a Temporarily Disabled Agent
When you are ready to allow the agent to take calls again:
Go back to the Dialer Home Page.
Locate the agent again by:
Scroll through the agent list, or
Use the search bar to find them by name.
Click on the paused agent to open their profile.
Click Enable Agent to lift the temporary disable and restore their availability.