Sometimes glitches in your browser can make pages look broken or prevent new features from showing up. This is often due to cached files stored by your browser. A hard refresh clears these cached files and forces your browser to load the most recent version of EnrollHere.
When to Use a Hard Refresh
A hard refresh can help if you notice:
Pages not loading correctly
Buttons or menus missing
Recently released features not appearing
Visual glitches after an update
How to Perform a Hard Refresh
The exact steps depend on your browser and device:
Google Chrome / Firefox (Windows): Press Ctrl + F5
Google Chrome / Firefox (Mac): Press Cmd + Shift + R
Safari (Mac): Press Option + Cmd + E to clear cache, then Cmd + R to reload
Microsoft Edge / Internet Explorer (Windows): Press Ctrl + F5
Why It Works
Browsers save copies of files (like images, styles, and scripts) to load websites faster. Sometimes, these saved files become outdated after updates. A hard refresh wipes those files and replaces them with the newest versions, often fixing the issue immediately.
📌 Tip: If a hard refresh doesn’t solve the problem, try clearing your browser cache completely or check for a platform-specific issue in the Dialer Troubleshooting Guide.