1. Access Staff Management
Log in to your EnrollHere account.
Navigate to Management → Platform Users
2. Open the Staff Member’s Profile
Locate the staff member you want to update.
Click the key icon next to their name to open their profile.
3. Set a Password
Scroll down to the Set Password section.
Enter the new password on their behalf.
Click Save to apply the changes.
The user can now log in using their password in addition to (or instead of) the magic link.
Not seeing the Set Password section?
Confirm you opened the profile from Management → Platform Users. This is where the Set Password section lives. If you started under Management → Users, switch to Platform Users and open the profile again from there.
Confirm your own account has admin or user-management permissions. Without them, the Set Password section will not appear.
If the section still does not show after checking both, contact EnrollHere support and we will set the password for you.
📌 Note: EnrollHere primarily uses secure magic link authentication. If you set a password manually, you’ll be responsible for updating it later if the user requests a change.