When Joining a Queue
Join a Queue
Go to the Dialer → Queues.
Click Join Queue for the desired queue.
Review the Pop-Up Notification
When joining, you will see a pop-up containing two links:“Terms” – Legal or usage terms for queue participation.
“I accept the lead pieces” – This link opens a Google Drive folder containing all the advertising materials related to this queue.
Acknowledge the Lead Pieces
Click the “I accept the lead pieces” link to open the Google Drive folder.
Review the provided ads or creative materials.
Close the window once reviewed. No further confirmation is required.
Already in the Queue? Here’s How to Access the Materials Again
Go to Dialer → Queues.
Click into the Queue Overview of the relevant queue.
Click on Edit Settings to the right of the queue.
You’ll see both links again:
Terms
I accept the lead pieces (Google Drive link with ad materials)
⚠️ Important Notes
Agents cannot see which specific ad generated a specific call.
The system does not track ad-level attribution from the publisher side.